Frequently asked questions

We deliver to addresses in the UK.

Nothing — free on every order, no minimum. The free delivery discount is applied automatically at checkout. More on shipping.

Orders are packed within 1–2 business days and usually arrive 7–14 business days after you order. You'll get tracking by email when it leaves us.

Give it 24–48 hours after you get the email — scans often lag. If it's been more than 14 business days with nothing, tell us and we'll chase it.

Contact us straight away through our contact form. If it hasn't been packed yet, we'll sort it.

Yes — Bundle & Save: buy 2 items and save 10%, buy 3 and save 15%, buy 4 or more and save 20%. It's applied automatically in your cart.

Every clothing and shoe page has a size guide. Measure a piece you already own and love, lay it flat, and compare — it's more reliable than the size on a label.

Send us the item and your usual size through our contact form and we'll tell you honestly whether it runs big, small or true.

30 days from delivery, unworn with tags on. Full details here.

Yes, please — contact us first and we'll send you the right return address.

You do, unless the item was faulty or we sent the wrong thing — then we cover it.

We refund within 5 business days of your return arriving with us; your bank may take a few more days.

All major credit and debit cards and PayPal. Other options available to you are shown at checkout. Payment options.

Yes — the site is encrypted and your card details go straight to the payment processor. We never see or store them.

All prices are in pounds sterling (GBP).

Yes. Gift cards.

Message us through our contact form — we answer within 24 hours on business days.

We'd love that. Here's how.